How to contact your online broker?
A trading broker is an independent firm or person that organizes and executes trades on behalf of an investor. They do this for different assets, including forex, stocks, indices, currencies, and more.
While executing a trade, brokers charge a small commission fee from an online trading account. Some brokers also offer market data to their registered traders to help them develop a better understanding of the market.
You can use the data to decide whether you want to purchase or sell an asset. However, you must only choose a licensed broker to execute trades because unregulated traders might be a fraud. Also, they do not offer reliable customer service.
But how will you contact a broker if you encounter an issue while trading? Read on to get the answer.
Customer service
Whether you are a professional trader or new to the market, you will encounter trading challenges at some point. In such a situation, you can contact your broker. But not all brokers offer fast and very helpful customer service.
That’s why you must thoroughly analyze the customer service offered by the broker before choosing a broker. Check whether it is satisfactory or not. Read reviews and test the customer support service yourself.
A helpful and quick broker can make trading easier for you in the long run. It will always be ready to solve your problems so you can focus on trading and gain better profits.
Unfortunately, many traders don’t realize the importance of good customer service and end up trusting shady brokers. As a result, they encounter challenges while trading, depositing, and – mainly – while withdrawing money.
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Common customer service channels offered by a trading broker
One of the most important parts of a good trading broker is having reliable and efficient customer service. If a broker can’t offer satisfactory customer support and service, you are better off without it.
The speed of the offered customer service also matters. After all, you don’t want the broker to respond to your query several weeks after you have raised it. A broker that is making you wait for a long time, can’t offer quality customer service.
You need a broker that can respond within seconds or minutes. Also, they must offer relevant support, which can actually solve your problem.
Here are common methods you can use to contact an online broker:
- Live chat
- Phone
1. Live chat
Live chat is one of the most wonderful features, as it allows you to ask questions and get answers in real-time. There is almost no delay; you have one-on-one communication with the broker’s support team.
The live chat feature helps you get clear and detailed answers to your question so you can focus on your trades.
But not every broker offers live chat support. So, before registering with a trading broker, check whether it has a live chat option or not.
2. Phone
Other than live chat, you can quickly discuss your problem with the broker through a phone call. Certain trading brokers have really fast phone support. Thus, you must be prepared with your questions in advance to ask them without delay.
You can provide all the necessary details to the customer care team through a phone call in an easy manner. It allows the customer care team to pay attention to your problem and helps them give the right answers.
3. Email
Trading brokers also use email as a customer support method. You can write down all your queries and send them to the email address provided by your broker, on the image above you can see how it looks by IC Markets. The customer service team will get back to you with the answers in the given time.
You can check the customer support section of the broker to know about the commonly offered options. If the options seem to be satisfactory to you, you can register with the broker without any delay.
But if the broker doesn’t seem to have a positive review for its customer service, you must not trust it. Using such a broker can put your trading portfolio and funds at risk.
While checking customer support, look for multilingual support. Registering yourself with a trading broker offering this feature protects you from language challenges during customer service.
Conclusion about how to contact your online broker
No matter how good or popular a trading broker is, never overlook customer support. The quality of customer service matters the most because it makes sure you get answers to all your questions.
Always compare the customer service of different brokers to find the best one. Also, you can read reviews or ask for recommendations.
Trade more than 3,000+ markets from 0.0 pips spread without commissions and professional platforms:
(Risk warning: 78.1% of retail CFD accounts lose money)
Last Updated on June 17, 2023 by Andre Witzel
